reschedule/cancellation policy

What if we need to reschedule our event?

Once sessions are paid for, they are non-refundable, but rescheduling is always an option.
If it's more than 48 hours before your event, you may easily reschedule by reaching out or clicking the "change date/time" link on your booking confirmation email.
You may reschedule your session within 90 days based on current availability.
You may reschedule your session one time.
Due to the nature of hosting sound events, cancellations or reschedule requests made within 48 hours of the event are not eligible for a reschedule or refund.

What if the facilitator needs to reschedule?

The only reason a facilitator would need to reschedule is due to illness or an emergency.
In either situation, we will give you as much notice as possible and you will be eligible for a full refund or able to reschedule your session within 6 months based on availability.